Why invest in your brand?

The time, effort and cost that goes into branding can feel hard to justify—until you realize it’s the foundation everything else relies on. Without it, your offerings lack structure, clarity, and direction.

With it, you have laid the groundwork for lasting impact:

  • Clear communications build trust and avoid inconsistent and sometimes conflicting messaging, confused customers and weakening credibility.
  • Attract people who align with your values, including future employees, partners, and investors.
  • Ensure that people recognize you, remember you, and understand what makes you different—beyond just price or product.
  • 20% Businesses that invest in strong branding outperform competitors by 20% (Forbes / McKinsey reports)
  • 70% improved brand perception by consistent and clear messaging (AdWeek, 2023).

Our brand & identity process

/1

Research, interviews and anaylsis

We call this the due diligence stage of work, likely because Mark was a lawyer in his past life. It means we take a deep dive into and research all that is your business, the market you live in and the people you want to connect with. This stage culminates with a brand assessment. We often use a combination of the following tools:

  • Interviews with internal and external stakeholders
  • Competitive landscape research
  • Brand awareness surveys
  • Touchpoint analysis, digital and print
  • SWOT analysis
three pages of a brand assessment report on display

/2

Developing the visual identity

Once we have a solid brand assessment to guide our design, we get into the fun stuff:

  • Logo system development
  • Color pallet and usage direction
  • Imagery style
  • Iconography, graphics, textures
  • Typography usage, print and digital
Page from Swell's brand guide

/3

Define brand messaging, voice and tone

We develop your brand tone and messaging guidelines to ensure you have the following:

  • Consistent tone and voice, no matter who is creating content or interacting with your audience
  • Communication that is target audience focused
  • Improved efficiency, create content faster and more effectively without second-guessing how to represent the brand.
Page out of Evernorth's new brand book about the brand's voice

/4

Create brand book and usage guidelines

We compile all the approved creatives and guidelines into easy-to-access reference books – one more focused on a larger view of the brand and one that gets into the nitty gritty of design, rules.

These books are great tools for internal direction, onboarding new employees or outsourcing design work without fear of losing brand consistency.

Inside and cover spread of Agewell brand book and guide

/5

Roll out the new brand

We fully customize this phase to what our partners need but it often includes the following:

  • Website refresh or redesign
  • Templates for marketing materials like business cards, letterheads, email signatures, brochures, and packaging.
  • Digital templates
  • Brand video
  • Internal Brand launch presentation
  • Launch campaign
  • Swag or merchandise
  • Updated marketing collateral

 

Evernorth responsive website displayed on laptop, tablet and phone

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